Alive in Christ is committed to providing our customers with efficient and reliable shipping options. Our goal is to ensure that your order arrives in a timely manner and in perfect condition. Please review our shipping policy below to understand the options, costs, and time frames for shipping your order.

Shipping Options and Costs

Domestic Shipping (United Kingdom)

Standard Shipping

• Cost: £3.10

• Delivery Time: 5-10 business days

International Shipping

Standard International Shipping (coming soon)

• Cost: Calculated at checkout based on destination and weight

• Delivery Time: 10-15 business days

Processing Time

• Order Processing: Orders are processed within 3-5 business days after receipt.

• Business Days: Business days are Monday through Friday, excluding holidays.

Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.

Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Shipping Delays

• While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather, carrier issues, or other factors beyond our control. In such cases, we will do our best to keep you informed.

International Customs and Duties

• For international orders, customs duties, taxes, and fees may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the shipping costs. Please check with your local customs office for more information.

Missing or Lost Packages

If your package is lost or missing:

1. Contact Customer Service: Please email us at info@aliveinchrist.uk with your order number and tracking information.

2. Investigation: We will investigate the issue with the carrier and keep you updated throughout the process.

3. Resolution: Depending on the outcome, we may reship the order or issue a refund.

Grounds for Returns:

1. Damaged Products:

• If your product arrives damaged, please contact us immediately. We will arrange for the return and provide a full refund or replacement.

2. Incorrect Size:

• If you have ordered the wrong size, we will accept a return and provide a full refund or exchange for the correct size.

Conditions for Returns:

• The product must be returned in its original, resealable condition. This includes all packaging and any accessories that came with the product.

• Returns must be initiated within 14 days of receiving the product to be eligible for a full refund.

How to Return an Item:

1. Contact Us:

• Email us at info@aliveinchrist.uk with your order number, product(s) description that you wish to return, and the reason for the return. Please specify if you would prefer an exchange.

2. Prepare Your Return:

• Ensure the product is in its original, resealable condition, including all packaging and accessories.

3. Ship the Product:

• We will provide you with a return shipping address. Please send the product back to us using a trackable shipping service to ensure it reaches us safely.

Refund Process:

• Once we receive your returned product and verify its condition, we will process your refund.

• Refunds will be issued to the original method of payment within 5-7 business days.

Important Notes:

• Products returned in a non-resealable condition will not be eligible for a refund.

• Customers are responsible for the cost of return shipping unless the product arrived damaged.

For any further assistance, please contact our customer service team at info@aliveinchrist.uk.

God bless you and thank you for shopping with us!